This page explains the warranty you get when you buy from MobileSpot: our own 7-day check warranty, and the official brand warranty that covers the phone after that.
Phones: 7-day check warranty from MobileSpot
For 7 days after delivery, if your phone has a factory fault, or you received the wrong model, colour or storage, contact us and we will replace it or refund you. The full conditions are in our Return Policy.
Phones: official brand warranty
After the 7-day period, faults are covered by the brand’s official warranty where it is stated on the product page (for example Samsung, Infinix, Tecno, Vivo, Oppo, Xiaomi or Realme Pakistan). Repairs are done by the brand’s authorised service centre. Keep your box and invoice, as the service centre may ask for them. We are happy to guide you to the right service centre.
Accessories: 7-day check warranty
- Accessories (earbuds, chargers, cables, power banks, covers, screen protectors, watches and holders) have a 7-day check and return warranty only.
- Check the accessory when it arrives. If it is faulty or not what you ordered, tell us within 7 days.
- Once the accessory’s box has been opened, it cannot be returned unless it arrived faulty or was the wrong item.
What the warranty does not cover
- Physical damage, water damage or a broken screen after delivery.
- Repairs or software changes done outside the authorised service centre.
- Normal wear, such as scratches on the body.
How to make a claim
Message us on WhatsApp (0311-6401970) or email info@mobilespot.pk with your order number and photos or a short video of the problem. We reply within one working day.
Last updated: October 2026.