Return Policy

We want you to be happy with every phone and accessory you buy from MobileSpot. This policy explains what you can return, how to do it and how refunds work.

Check your order on delivery

Please open the parcel in front of the rider and check that the box is sealed, the model and colour are correct and nothing is damaged. If something is wrong, refuse the parcel and tell us on WhatsApp right away.

When you can return an item

• You received the wrong model, colour or storage variant.
• The item is damaged or does not work when it arrives.
• The item has a factory defect reported within [7 days] of delivery.

Items must be returned with the original box, accessories, invoice and any free gifts. Phones must not be registered to a new account in a way that blocks the next user (for example, remove your Google or Apple account first).

What we cannot return

• Phones with physical damage, water damage or a broken seal caused after delivery.
• Change of mind after the box has been opened and the phone activated.
• Screen protectors and other accessories that have been used.

Warranty claims

New phones come with the brand’s official warranty where stated on the product page. After the return window, faults are handled by the brand’s authorised service centre under that warranty. We are happy to guide you to the right service centre.

How to start a return

1. Message us on WhatsApp (0300-5154588) or email info@mobilespot.pk with your order number and photos or a short video of the problem.
2. Our team will confirm the return and arrange pickup or tell you where to send the item.
3. We inspect the item within [2 working days] of receiving it.

Refunds and replacements

Once the return is approved, we send a replacement or refund the amount by bank transfer, JazzCash or Easypaisa within [5 working days]. Delivery charges are refunded when the mistake was ours.

Last updated: October 2026.